January 24 2011 - Putting yourself in the customer's shoes
The last issue of PrivacyScan - "An interview with Sean Bruyea" - highlighted the importance of considering the consequences of a privacy breach from the victim's point of view. Following on this theme, Murray Long looks at a few examples of the need for organizations to put themselves in the shoes of the customer (or, in some cases, the employee) when determining whether a given practice is appropriate from a privacy perspective.
Also in this issue, Murray explores the various considerations with respect to Google's decision whether or not to delete the data it collected from unsecure wi-fi networks, following the Privacy Commissioner's recommendation that it immediately do so.